Website Privacy Policy

This privacy policy document outlines how Heliconia PTY LTD collects, uses, and protects any personal information provided by users while using our website. We understand that privacy is a critical concern, and we are committed to providing transparency and clarity about how we handle your personal information.

Information We Collect

At Heliconia PTY LTD, we may collect the following information to provide you with the best possible user experience:

  • Name

  • Contact information, including email address

  • Demographic information such as postcode, preferences, and interests

  • Other information relevant to customer surveys and/or offers

We may also collect non-personal information such as your browser type and version, the pages you viewed on our website, and the time and date of your visit. This information is used to improve our website and provide a better user experience.

Use of Information

At Heliconia PTY LTD, the information we collect is used to understand our users' needs and provide them with a better service. We use this information for the following reasons:

  • Internal record keeping.

  • To improve our products and services.

  • To periodically send promotional emails about new products, special offers, or other information which we think users may find interesting.

  • -To contact users for market research purposes.

Security

We are committed to ensuring that user information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Disclosure of Information

We do not sell, lease, or distribute user information to third parties unless we have their permission or are required by law to do so. We may share your information with our trusted partners to provide you with better services and improve your user experience.

Cookies

Our website uses cookies to analyze user traffic and improve their experience. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to users as individuals. The web application can tailor its operations to the user's needs, likes, and dislikes by gathering and remembering information about their preferences.

Changes to This Privacy Policy

We reserve the right to change this privacy policy as we deem necessary or as required by law. Users are encouraged to check this page periodically to stay updated on any changes.

Contact

If you have any questions or concerns about this privacy policy, please contact us at hello@heliconia.com.au We are committed to providing you with the best possible user experience while safeguarding your personal information.