FAQ’s - Your Design Partner Program
Q: What is the Design Partner Program
A: The Design Partner Program is a flexible support service for homeowners undertaking a renovation or new build. It provides ongoing professional guidance from our interior designers, ensuring you make informed decisions at every stage of your project.
Q: How does the program work?
A: You subscribe to a set period of design support—choose from 3, 6 or 12 months. Each month, you receive a block of design consultation hours, which you can use as needed. Hours can be accrued to the next month.
Q: How do I use my hours?
A: You can schedule consultations via email, phone, or video call, or request in-person meetings where applicable. Our team will track your usage and provide updates on your remaining hours each month.
Q: What if I discover that I need more help than I anticipated?
A: You can easily upgrade to a higher package, or purchase additional blocks of hours. Alternatively, you also have the option to buy additional more specific services.
Q: Can my hours be brought forward from a future month?
A: No, unfortunately we are unable to bring hours forward. You can also purchase additional hours at any point.
Q: Which level of program is best for me?
A: The best level depends on the complexity and duration of your project:
3-Month Program - Best for Homeowners refreshing a room, updating a kitchen/bathroom, or managing a renovation independently.
6-Month Program – Homeowners managing a major renovation or new build who need continuous expert input.
12-Month Program – Ideal for full-home renovations or new builds where ongoing design input is required across multiple decisions and phases.
Q: Can I cancel or get a refund if I don’t use all my hours?
A: The Design Partner Program is a commitment for the selected duration, and refunds are not provided for unused hours. This ensures we can allocate time to our ongoing clients effectively.
Q: Who is this program best suited for?
A: This program is ideal for homeowners who want professional design guidance throughout their renovation or build. It’s especially valuable if you’re managing multiple decisions and want the reassurance of expert advice along the way.
Q: What type of tasks can I use my hours against?
A: Material & Finish Selection – Make the right choices with confidence. Floor Plan & Layout Reviews – Ensure optimal functionality and flow.
Styling & Sourcing Advice – Get personalised recommendations for furniture, fixtures, and décor. Project Strategy & Planning – Work with a professional to set the right foundation. Design Refinement & Mood Boards – Create a cohesive and stylish vision. Contractor & Supplier Support – Navigate communications and selections with expert guidance.
Q: What type of resources do I get access to?
A: For the duration of your membership you have unlimited access to a professional suite of resources. There are 2 levels of resources: The Gold and Platinum Packages get access to Levels 1 & 2 resources. The Silver Package gets access to Level 1 resources. You can enjoy access to styling ebooks, bathroom and kitchen trackers, handbooks, tiling guides, renovation cost guides, how to measurement and transcribing videos, moodboard templates, moodboard examples, paint palettes and so much more!
Q: What discounts do I receive with my membership?
A: You receive incredible discounts at both Heliconia & Co. and Heliconia Design! Each membership level has a tiered discount structure, the higher the package the higher discount combination.
Q: How do I sign up?
A: To get started, visit the Design Partner Program and choose your package to sign up immediately.
Q: Have more questions?
A: We’re happy to help! Reach out to our team, and we’ll answer any additional questions you may have. Email us at hello@heliconia.com.au